Refund policy

The short version

If the pack is not what you needed, email support@graburl.com within 14 days of purchase and we refund you in full. You do not have to justify the request, and you do not have to delete the file first.

Why we offer this at all

At checkout you ask for immediate delivery and acknowledge that you lose your statutory right to cancel once the download link is issued. That waiver is genuine and it is recorded against your order. This policy is a promise we make on top of it, not a restatement of a right you already have.

We offer it because you are asked to pay before you can read the pack in full. The sample pages and the contents list on the product page are there to make that judgement easier, and this policy covers the rest.

If something is wrong with the product

A pack that will not download, is corrupt, is missing pages, or does not match what its product page described is refunded in full whenever you tell us — there is no 14-day limit on that, and it is a legal right rather than a discretionary one. Tell us what you saw and we will also fix it.

How to ask

Email support@graburl.com from the address you bought with, or tell us the email you used. You do not need an order number; we can find the order from the email address.

Refunds go back to the card or method you paid with. We start them within two business days of your request. Your bank then takes its own time — usually five to ten business days — and we cannot speed that part up.

What we do not refund

We do not refund repeat purchases of a pack you have already been refunded for. Beyond that, there are no exclusions.